About this role
We’re looking for someone to help with support on Discordjoblist as the site grows.
You’ll mainly be answering user questions, dealing with reports, helping people when something isn’t working, and passing bugs or bigger issues over to the development team.
You should be comfortable using Discord, know how online communities work, and be able to deal with people without turning every problem into a massive thing. You don’t need to be a developer, but being able to figure things out yourself before asking for help is important.
What you’ll do
1. Answer support requests
2. Help users with accounts, profiles and job listings
3. Deal with reports and suspicious listings
4. Flag bugs and technical issues
5. Help moderate Discordjoblist’s community
6. Keep an eye out for spam and abuse
7. Give feedback when users are struggling with something
What we’re looking for
1. Comfortable using Discord
2. Good communication
3. Common sense and good judgement
4. Able to work without constant supervision
5. Reliable and responsive
6. Previous support, moderation or community experience is useful, but not required
We care more about whether you’re actually good at helping people than whether you have a perfect CV.